Privacy Policy

Depending on how you interact with Infinity Bliss, we may process:

• first and last name;
• phone number;
• email address;
• booking-related data;
• service booked;
• appointment date and time;
• communications related to the booking;
• information you voluntarily provide when contacting us.

We will not request personal data that is not necessary to provide the service.

We recommend not providing especially sensitive information through open fields or general communications unless strictly necessary and there is an appropriate legal basis for processing it.

Personal data may be used to:

Manage bookings and appointments

This includes:

• registering the booking;
• confirming the appointment;
• modifying or cancelling it;
• informing of changes related to the service;
• handling incidents;
• contacting the customer when necessary to provide the service.

The legal basis is the performance of pre-contractual and contractual measures requested by the data subject.

Respond to enquiries

If you contact us by phone, email, WhatsApp or other enabled channels, we will use your data to respond to your enquiry.

The legal basis will be handling the request made by the data subject.

Comply with legal obligations

When necessary, we may retain or disclose certain data to comply with tax, accounting, administrative or legal obligations.

The legal basis will be compliance with a legal obligation.

Security and fraud prevention

Certain technical or booking-related data may be used to prevent abusive or fraudulent use or use that may harm the operation of the centre.

The legal basis will be the legitimate interest of Infinity Bliss in protecting its activity and systems, always respecting the rights and freedoms of data subjects.

Infinity Bliss uses SimplyBook.me as a technology platform to manage online bookings.

When you make a booking through the system integrated on our website, the data necessary to process it is handled via the SimplyBook.me platform.

For the purposes of the General Data Protection Regulation, Infinity Bliss acts as the data controller of its customers’ data and SimplyBook.me acts as a data processor under the terms set out in its Data Processing Agreement.

SimplyBook.me may use sub-processors and carry out certain international data transfers under the safeguards provided for in the GDPR, including adequacy decisions or standard contractual clauses where necessary.

Additional information about processing carried out by SimplyBook.me can be found in its policies and data protection documentation.

You may receive communications related to:

• booking confirmation;
• modifications;
• cancellations;
• reminders;
• essential information to provide the service.

These communications form part of booking management and are not considered promotional communications.

If in the future Infinity Bliss wishes to send promotions, news or commercial offers not directly related to an existing booking, the corresponding consent will be requested when necessary.

Data may be processed by providers necessary to deliver Infinity Bliss’ services, such as:

• SimplyBook.me, as the booking management system;
• hosting or web infrastructure providers;
• email or communications providers;
• technical providers necessary to maintain the website.

These providers will process data in accordance with applicable contractual and legal obligations.

Data will not be sold to third parties.

Data may also be disclosed where there is a legal obligation or a valid request from a competent authority.

Some technology providers may process data from countries outside the European Economic Area.

Where an international transfer takes place, it must be covered by a mechanism recognised by data protection law, such as an adequacy decision, standard contractual clauses or another valid safeguard under the GDPR.

SimplyBook.me states that it uses GDPR-compatible transfer mechanisms for the international processing included in its service.

Data will be retained for as long as necessary to manage the booking and provide the service.

Thereafter, it may be kept duly blocked for the periods necessary to comply with legal obligations or address potential liabilities.

Enquiries that do not lead to a contractual relationship will be retained only for the time reasonably necessary to handle them.

You may request:

• access to your personal data;
• rectification of incorrect data;
• erasure;
• objection to processing where applicable;
• restriction of processing;
• data portability, where applicable;
• withdrawal of consent in processing based on consent.

To exercise your rights you can contact:

Email

Infinitybliss.santiago@gmail.com

Information necessary to verify the identity of the person exercising the right may be requested.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data does not comply with applicable law.

Infinity Bliss adopts reasonable measures to protect personal data against unauthorised access, loss, alteration or misuse.

We also endeavour to use technology providers that offer adequate security and data protection measures.

This Privacy Policy may be updated when services, technology providers or legal requirements change.

The current version will always be the one published on this website.