Booking and Cancellation Terms

Infinity Bliss appointments can be booked through the online booking system available on the website.

Certain bookings may also be managed by phone when necessary.

Availability shown in the calendar is updated according to available schedules and resources.

A booking will be considered confirmed when the customer receives the corresponding confirmation through the enabled system.

Online bookings may generally be made up to 2 hours before the start of the service, subject to availability.

Certain services or circumstances may require different advance notice, which will be communicated when applicable.

Bookings may be modified using the options provided by SimplyBook.me when these are available for the relevant appointment.

If the user cannot make the change from the platform or has any questions, they may contact Infinity Bliss by phone.

Modification will always be subject to availability.

Bookings may be cancelled using the options provided by SimplyBook.me when available.

Assistance may also be requested by contacting Infinity Bliss directly.

Bookings currently do not require online payment, so no charges are made through the website when booking.

Infinity Bliss appreciates any cancellation being communicated as far in advance as possible so that the time slot may be used by another person.

We recommend arriving on time.

In the event of late arrival by the customer, Infinity Bliss will try to provide the service whenever availability allows and it is compatible with subsequent bookings.

When a delay affects following appointments or prevents the treatment from being carried out under adequate conditions, it may be necessary to:

• reduce the effective duration of the service;
• offer another available time;
• or reschedule the appointment.

Each situation will be assessed according to the centre’s availability at that time.

Bookings for several people or groups must be managed directly with Infinity Bliss by phone.

Availability for groups will depend on the number of people, treatments requested, duration and the centre’s available capacity.

A group booking request will not be considered confirmed until express confirmation is received from Infinity Bliss.

The Reseteo Hostelero and Reseteo Hostelero Premium treatments have a special rate.

To benefit from this rate, at least one of the following conditions must be met:

• reside in Santiago de Compostela;
• work in the hospitality sector.

Infinity Bliss may request reasonable proof to verify compliance with one of these conditions.

If neither condition can be verified, the centre may inform the customer of the available alternatives before providing the service.

Prices published on the website apply to the services indicated unless there is an obvious error or a duly communicated change.

Prices and services may be updated for future bookings.

A subsequent change in prices will not affect a booking already confirmed under the conditions communicated to the customer, unless there is an obvious error that must be corrected.

Infinity Bliss does not currently collect online payments through this website.

Payment will be made at the premises using the payment methods available at Infinity Bliss.

Unless expressly stated otherwise, bookings are made for the chosen service and do not guarantee assignment of a specific therapist.

Infinity Bliss will internally organise the team necessary to provide the booked service.

Certain treatments may not be suitable in certain personal situations.

The user must inform the centre, before starting the session, of any relevant circumstance that may affect the proper provision of the treatment.

Infinity Bliss may recommend not performing or adapting a service when it considers that it cannot be provided adequately or safely.

Services offered by Infinity Bliss are for wellness purposes and do not replace diagnosis, monitoring or treatment provided by healthcare professionals when this is necessary.

Infinity Bliss may propose modifying or rescheduling an appointment when exceptional circumstances make it impossible to provide the booked service.

In that case, the customer will be contacted using the details provided during the booking.

For any questions related to a booking, modification, cancellation or service, you can contact Infinity Bliss:

Phone

+34 600 62 28 07

Email

Infinitybliss.santiago@gmail.com

Address

Calle Gómez Ulla 4, Bajo, 15702 Santiago de Compostela